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Support Forum

Join our new forum and find information on how to improve your forum or blog or post tips for others just starting out. Our service techs check this forum regularly to aid our members. Join today !


Live Chat

AOL Instant Messenger users may chat with one of our service reps online by calling our screen name - madmoosestudio.

AIM sessions are best suited for general info, pre-sales inquiries and non-technical support. Service hours will vary daily.


Help Desk

For help with technical or service related issues, open a service ticket for personal attention.

Support Documents

Tips and instructions for users and admins...

Our forum and blog packages come pre-configured, however some additional personal settings may be required before you are ready to post. What do you need to do once you've signed up? Here is a list of tips and instructions to help you get started.

Forums:


Blogs:





Forum Basics:

Step 1: Go to your forum (ex. username.madmooseforum.com) and login using the username and password provided in your welcome email. You are already listed as the Administrator. Once you login, click on the "Go to Administration Panel" link found at the bottom of each page.

Step 2: Open the General Admin/Configuration page and verify your forum settings. You should enter a site title and subtitle describing the nature of your site. You may also change the site language and default theme. Your forum is currently set with medium security. Each new member will need to activate their membership before posting by responding to an email notice. You may increase security by changing the "Enable account activation" setting to "admin". after which, all new memberships will need to be activated by you, the administrator. Setting this feature to "none" or turning off the Visual Confirmation feature is NOT recommended and will allow anyone including spambots to freely register and post to your board.

Step 3: Next, you may setup your categories and forums. Open the Forum Admin/Management page and replace the test category and forum by deleting or editing them with new titles. You may create one or several categories and fill them with as many forums as you like. When you create a new forum, write a detailed description and assign it to a category. Go to the main page and test your forum by posting a welcoming message to your members. You may further customize each forum's permissions (Forum Admin/Permissions). We DO NOT recommend setting any forum permission to "Public" as this will allow anonymous guests to post without registering.

Step 4: You are now ready to post threads and manage the threads of your members. No additional options need be changed unless you understand the nature of the option. Feel free to experiment with the settings, but edit the advanced configurations with care. If you run into trouble, don't worry... our techs are happy to help out.

Step 5: Experienced administrators may continue configuration by setting up forum moderators, group permissions or creating new color themes. Instructions can be found in each admin section and in the manuals linked above.

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Blog Basics:

Step 1: Begin by accessing your control panel login page (ex. username.madmooseblog.com/wp-login.php) and enter the username and password provided in your account verification email. Your weblog is pre-configured so you are ready to start posting as soon as you login.

Step 2: To post an entry, login to the control panel and click on the "Write" link. On the resulting page, type in the title and body of your message. Click the "Publish" button to post the new entry to your weblog. That's it! You've posted your first blog entry. Click the "View site" link at the page top to view your updated blog.

Step 3: To fine tune your blog settings, go to the "Options" page to enter a website title and subtitle, customize your user profile or setup comment restrictions etc.

Changing the theme: You may continue customizing your blog by choosing a theme. Go to the "Presentation" page and click on any of the pre-installed theme links. Click the "View site" link at the page top to view your updated blog.

Links to detailed instructions are located on the Dashboard page of your control panel. If you have additional questions not answered here or in your control panel, please contact us.

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